Providing Postal Services on the Internet

India Post set up shop on the internet on 9^th March, 2011, with launch of its e-Commerce portal, the “e-Post Office”.  This is a pilot project offering selected postal services, like the Electronic Money Order (eMO), Instant Money Order (iMO), Sale of Philatelic Stamps, Postal Information and Tracking of Express and International shipments.

The Department of Posts is committed to make the postal services more inclusive and more accessible to the citizens of the country. The e-Post Office takes this commitment forward a long way, by enabling the customers to transact postal business at any time, and from anywhere, using either debt card or credit card, through the medium of internet. Internet is fast becoming a way of life in India. We have more than 50 million internet users in the country. It represents a huge market, a new community in itself. India Post also hopes that the e-Post Office will help to rope in the younger generation who is internet savvy as customers to its products.

Plans are in place to scale up the portal to a full-fledged e-Market Place, which would offer a wide range of postal and non-postal products. India Post’s core competency in the mail-parcel segment will be leveraged for e-Commerce order fulfillment. Another objective is to convert it as a platform that facilitates small and medium enterprises to access new markets through e-Commerce.

The ePost Office clocked a turnover of about Rs. 1 crores during the first four months of its operation, making this pilot project notable success. It is expected to contribute substantially to the revenues of the Department in the years to come. You can access the e-Post Office at www.epostoffice.gov.in. For more details, you may write to www.epohelpdesk.gov.in .